Refund policy

We have a 10-day exchange policy, which means you have 10 days after receiving your item to request an exchange. 

To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start an exchange, you can contact us at Deflexxipk@gmail.com OR 0314-0330223.

If your exchange is accepted, we’ll send you a exchange shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted. 

You can always contact us for any exchange question at Deflexxipk@gmail.com OR 0314-0330223. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-exchangeable items
Certain types of items cannot be exchanged, like custom orders (such as special orders or Customized Dresses). Please get in touch if you have questions or concerns about your specific Order. 

Unfortunately, we cannot accept exchange on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to contact customer support at deflexxipk@gmail.com OR 0314-0330223.